Process Automation &
Integration Specialist
I build ServiceNow applications that automate manual processes and integrate external systems. Hands-on experience with Flow Designer, Business Rules, Service Portal, REST APIs, and Platform Analytics on the Zurich release.
ServiceNow Portfolio
Production-style applications built on the Zurich release, demonstrating end-to-end platform capability: data modeling, server-side scripting, workflow automation, integrations, and analytics.
Asset & NSPIRE Compliance Application
Custom application for tracking property assets and enforcing HUD NSPIRE compliance standards with automated deadline tracking.
Key Features:
- ✓5-table relational data model with reference fields
- ✓Automated compliance deadline calculation based on severity
- ✓Asset lifecycle tracking from purchase to disposal
- ✓Email notifications for critical deficiencies
Procurement Workflow Automation
Workflow automation enforcing budget controls through multi-tier approvals based on purchase amount.
Key Features:
- ✓3-tier conditional approval logic ($0-499 auto, $500-1999 supervisor, $2000+ dual)
- ✓Real-time inventory lookup preventing duplicate purchases
- ✓Automated email approval requests
- ✓Complete audit trail for compliance
IoT Alert Processing System
Business Rule automation that creates incidents from maintenance alerts and routes them to the right team.
Key Features:
- ✓Business Rule automation triggering on alert insert
- ✓Automatic incident creation for high-severity alerts
- ✓Assignment routing based on alert type (HVAC, Plumbing, etc.)
- ✓REST API-ready architecture for external systems
Mobile Maintenance Portal
Mobile-responsive Service Portal giving field techs access to work assignments and alerts from any device.
Key Features:
- ✓Touch-optimized dashboard with metric cards
- ✓Responsive layout (desktop grid → mobile stack)
- ✓Real-time alert feed with maintenance data
- ✓High-contrast colors for outdoor visibility
Operations Analytics Dashboard
Analytics dashboard showing real-time KPIs for compliance, workload distribution, and process efficiency.
Key Features:
- ✓5 custom analytics widgets (deficiencies, alerts, cycle time, distribution)
- ✓Multi-condition filtering logic
- ✓Date-based calculations (averages, relative dates)
- ✓Color-coded visual priority indicators
Network Incident Weather Check Integration
REST API integration that checks weather conditions at incident locations and flags hazardous winds before dispatch.
Key Features:
- ✓Custom action with REST API connection to Open-Meteo weather service
- ✓Real-time weather data retrieval using latitude/longitude
- ✓Conditional logic evaluating wind speed safety thresholds
- ✓Automated incident enrichment with weather alerts
Technical Skills
ServiceNow platform expertise with supporting full-stack development capabilities
ServiceNow Platform
- Custom Applications
- Business Rules (Server-Side JavaScript)
- Flow Designer & Workflow Automation
- Workflow Studio (Actions & Flows)
- Service Portal (Mobile-Responsive)
- Platform Analytics & Reporting
- REST API Integration
Programming
- JavaScript/TypeScript
- GlideRecord API
- GlideDateTime API
- JSON Parsing
- Python
- SQL
Data Modeling
- Relational Database Design
- Reference Fields & Table Relationships
- Parent-Child Relationships
- Data Validation
Supporting Skills
Let's Connect
Seeking ServiceNow Administrator, Platform Specialist, or Developer roles