I Build ServiceNow Solutions
That Solve Business Problems
System Administrator & Developer specializing in
Process Automation, Custom Integrations, and Service Portal UX
Core Technologies
Featured Case Studies
Real-world ServiceNow solutions that eliminated manual work, enforced compliance, and delivered measurable business impact.
The Evolution of a Data Pipeline: From Manual Governance to Scripted Automation
The Challenge
"Raw network data imports are often 'messy'—containing unformatted strings and 'junk' records (BAD, TEMP, ERROR) that threaten the integrity of the CMDB. I set out to create a system that ensures only high-quality data reaches the production Hardware table."
Phase 1: Manual Data Sanitization
In this phase, I established the baseline for data quality. I focused on identifying patterns in the raw CSV data and manually auditing records to ensure the CMDB stayed clean. This proved the business logic and defined the 'Gold Standard' for our hardware records.
Manual processes don't scale. Once the logic was proven, I moved to automate the entire workflow to remove human error and save operational time.
Phase 2: 'Zero-Touch' Scripted Pipeline
Using onStart and onBefore transform scripts, I engineered a fully automated gatekeeper.
Key Engineering:
- ✓Parsing: Automatically cuts raw text into structured fields (MAC, IP, Location).
- ✓Enforcement: Logic-based filter that instantly 'Ignores' junk records.
- ✓The Result: 100% Data Integrity with zero manual prep.
Asset & NSPIRE Compliance Application
Successfully tracked safety rules across 200+ housing units with zero missed deadlines
🎯 Challenge Solved
The system had to figure out different deadlines based on the safety rule—some are 24 hours, others are 30 days. I moved these rules into one central script to make sure the math is always correct.
IoT Alert Processing System
Saved 30+ minutes of manual entry per alert by automating work order creation
🎯 Challenge Solved
A system that automatically creates work orders when a maintenance sensor goes off and sends them to the right team immediately. It also recognizes repeat alerts so it doesn't create duplicate tickets.
Procurement Workflow Automation
Fixed budget issues with a 3-step approval process for all purchases
🎯 Challenge Solved
Managers needed a way to approve spending without it getting lost in emails. I built a system that checks the dollar amount and decides automatically if it needs one, two, or zero managers to sign off.
Mobile Maintenance Portal
Created a simple mobile site so field technicians can check assignments from their phones
🎯 Challenge Solved
Technical screens are often hard to read outdoors. I designed this with high-contrast colors and large touch-friendly buttons so workers can use it easily on a phone in the sun.
Weather Check Integration
Kept workers safe by automatically checking for dangerous winds before they start a job
🎯 Challenge Solved
A system that automatically checks the weather at a work location and warns workers if the wind is too high to work safely. It connects to a live weather service and parses the data instantly.
How I Work
Enterprise-ready practices that bridge technical excellence with business value
User-Centric
I translate vague requirements into clear User Stories that stakeholders and developers both understand. Every solution starts with "What problem are we solving?"
Documentation-First
I write user guides and technical docs for every tool I build - not just code. Future maintainers (and my future self) deserve clear explanations.
Best Practices
I use Update Sets for migration, scoped apps for modularity, and Git integration for version control. Production environments deserve enterprise-grade rigor.
Technical Skills
ServiceNow platform expertise with supporting full-stack development capabilities
ServiceNow Platform
- Custom Applications
- Business Rules (Server-Side JavaScript)
- Flow Designer & Workflow Automation
- Workflow Studio (Actions & Flows)
- Service Portal (Mobile-Responsive)
- Platform Analytics & Reporting
- REST API Integration
Programming
- JavaScript/TypeScript
- GlideRecord API
- GlideDateTime API
- JSON Parsing
- Email Notifications
- Reference Fields & Table Relationships
Data Modeling
- Relational Database Design
- Reference Fields & Table Relationships
- Parent-Child Relationships
- Data Validation
Supporting Skills
Let's Connect
Seeking ServiceNow Administrator, Platform Specialist, or Developer roles